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Returns Policy

We trust that you will be happy with your order. However, if for any reason you are not entirely satisfied, you may return the item in its original condition and packaging for a full refund.

 

Unopened products:

If you’d like to return your products—get in touch with us at admin@beautiful-earth.co.za with your order details within 7 days of receiving your order and let us know what went wrong.

To be eligible for a return, your item must be in the same condition you received it, unopened or unused and in its original packaging (i.e., saleable condition). If the reasons for return are valid and the return has been approved, please ship products back to us within 7 days of receiving your order, bearing all return shipment costs.

Please send any products for return to:

BEAUTIFUL EARTH

Attention: Returns / Customer Care

208A Bluff Road, Jacobs, 4052 

Your refund/exchange will be processed after the products have been received, reviewed, and have been approved for return. You will receive a return confirmation email once your refund has been processed. Please allow 5-10 business days for the refund (excluding all shipping charges) to reflect in your account based on your bank's operating timelines.   If your return has been rejected after inspection, we will notify you via email.

**Please note: Only items purchased on beautiful-earth.co.za may be accepted for return. If you purchased your product at one of our authorized retailers, please contact them for assistance.

 

Opened/Used products:

If you’d like to return your opened/used products— get in touch with us at admin@beautiful-earth.co.za with your order details within 7 days of receiving your order and let us know what went wrong. Please also provide photographs of the issue for assessment.

Opened or Used is defined as any variation from its original condition including opened or outer seal broken. Exchanges or refunds are at the discretion of Beautiful Earth.

**Please note: Only items purchased on beautiful-earth.co.za may be accepted for return. If you purchased your product at one of our authorized retailers, please contact them for assistance.

 

Order Cancellations & Modifications

If you would like to cancel an order, please send an email to admin@beautiful-earth.co.za immediately. We aim to process orders as quickly as possible and may not be able to accommodate your request but will be happy to work with you until it is resolved. If your order cancellation is accepted, you will be refunded the full value of your order (excluding payment portal fees for payment and refund transactions).  Please allow 5-10 business days for the refund (excluding all shipping charges) to reflect in your account based on your bank's operating timelines.

If you need to update your shipping address, please send an email to admin@beautiful-earth.co.za immediately.

 

Exceptions/Non-returnable Items

  1. Only products purchased on beautiful-earth.co.za may be returned.

  2. Items purchased from another retailer are not eligible for a refund. Please return those to the store where purchased.

  3. Original shipping and handling charges are non-refundable.

  4. Items purchased with a discount or as part of a value set are not eligible for an exchange.

  5. Any products that are nearly empty, tampered and filled with other substances are not refundable.

  6. Partial sets or bundles are not eligible for a return — only complete sets.

  7. Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.

  8. Gift cards are not refundable.

 

Defective Goods

  1. Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item, you can contact us at admin@beautiful-earth.co.za photos so that we can evaluate the issue and make it right.

  2. Please do not discard your item. We may ask that you return it for quality assurance. If you did not purchase your product from beautiful-earth.co.za, please contact your retailer for assistance.

**Please note: Only items purchased on beautiful-earth.co.za may be accepted for return. If you purchased your product at one of our authorized retailers, please contact them for assistance.

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